The Clens Come-Home-Happy Guarantee.
We stand behind every clean. Here's exactly how — no fine print, no conditions buried at the bottom.
What Every Client Gets, Every Visit.
Every Clens clean is backed by our free re-clean promise. If anything isn't right within 24 hours of your clean, tell us. We'll come back and fix it. This applies to every visit, every client, every time.
The Universal Promise
- Something isn't right? Tell us within 24 hours.
- We come back and fix it. No charge.
- No argument, no hoops to jump through.
- Applies to every visit for every client.
What Weekly and Biweekly Members Get on Their First Visit.
We've never had to pay it out.
When you sign up for weekly or biweekly service, your first clean is backed by something we've never seen another cleaning company offer.
Don't love your first clean?
We come back and redo it. Free, no questions asked.
Still don't feel like we're the right fit?
We refund your first visit in full and put $50 in your pocket toward finding the cleaner who is.
Not every cleaner is right for every family. The $50 isn't a consolation prize. It's us making sure you don't walk away stuck — because we care more about you ending up in a home you love than about keeping a client who isn't happy.
What Counts as a Well-Kept Home?
The Come-Home-Happy Guarantee applies to homes in good, maintained condition. Not because we're afraid of harder jobs, but because a home that needs heavier work is a different conversation before we start.
A well-kept home is one that's been regularly cleaned, even if not perfectly. Think: you have been keeping up with the basics but want a professional to get what you've been missing.
If your home needs heavier work
Our free re-clean promise still applies to every visit. The $50 refund is the one thing that doesn't apply in that situation. We'll have that conversation with you upfront so there are no surprises.
Ready to try us risk-free?
Tell us about your home. We'll call you with a quote.